New Horizon Moving & Storage LLC

This company has called me 7 times today. SEVEN. All I wanted was a quote, got the quote, decided to go with a different company and now I'm being stalked.

I've already told multiple people to please stop harassing me, I will not be using their services. So... I am not a customer- never have been and never will be. I am not sure what I need to do to be left the fuck alone. I've blocked every single number that has come through but you can see that that hasn't made a difference.

If you are a legitimate business with great services and great prices, then you don't need to continuously hound people that have already told you no. Red flags all around with these guys- save yourselves and do NOT even reach out for a quote!!

Move size: 2 Bedroom Home Service cost: $1000

The team was incredibly professional and courteous, saying excuse I, thank you, and you're welcome about 100x more than I've ever heard from a mover. They were careful with our stuff, didn't grumble when I asked them to take something back downstairs or rearrange something, and never made me feel rushed or stressed out. They actually were the least stressful part of the whole move. I'm glad I decided to go for a more premium experience, and I'd definitely use them again in the future.

Move size: 2 Bedroom Home Service cost: $3960

DO NOT USE THIS COMPANY, they are the absolute worst company we have encountered. First off if you get a call from Chris Hill, he is a manipulative sales guy and so is Jonathan Padin the supervisor. This company is a BROKER not a moving company. THEY DO NOT HAVE TRUCKS or Vehicles, they procure poor quality movers that will destroy your stuff and then are completely hands off. Every box we received was damaged. The Movers smashed our $3000 TV and ripped our leather couch and are nowhere to be found. You will save yourself alot of grief by going elsewhere do not use them. We are going to pursue further legal services against them. Stay away from this one and thier apparent fake reviews.

Move size: 1 Bedroom Home Service cost: $10000

Absolute disaster. Not a single box arrived without damage (except for bed sheets, which I'm guessing they couldn't find a way to break). TV's, expensive audio equipment, furniture, kitchenware, all now garbage thanks to this joke of a company. They outsourced to a company called "Handle With Care" (name is a total joke vs service). They do exactly the opposite. Now I paid a ton of money to have what they turned into garbage transported. Attached is just some of the damage. AVOID THIS COMPANY LIKE THE PLAGUE.

Move size: 1 Bedroom Home Service cost: $4200

I contracted with New Horizon Moving for my move from Idaho to Tennessee. I gave them an estimate of my belongings and was given a guesstimate of 1021 cf. for $6895.84. A few days before the pickup they called and I gave them a better estimate (after several days of packing) this time they guesstimated at 1538 cf. for $13016.52. I really don’t understand how 1.5X the original cf. equates to more than double the original price.

I was also told that I would be able to pay for both the pickup and delivery with a credit card - Not True!

The contract clearly states: “This estimate includes the following: Professional Door to Doir service. Expert advice and guidance throughout the course of your move. Disassembly of all standard furniture as required for safe movement st the origin. (Excluding certain specialty items). Reassembly for all items disassembled by the movers on the day of pick-up at destination location. Wrapping of all furniture with quilted moving blankets. Itemized inventory indicating condition at origin of items. All transportation, taxes, tolls, mileage, and fuel surcharges Standard cargo protection up to $10,000 based on 0.60 cents per lb. Per article; if selected at the time the estimate is prepared, estimated cost of the full value protection option at varying deductible levels (these are only estimates and the actual cost is determined by your selection on the carrier’s bill if landing per carrier’s tariff). No charge for packing tape and/or moving pads.

I realize that New Horizon is not the carrier, but they did indeed contract with carrier - All Season Van Lines LLC (also DBA Bro Lines Express Inc). This carrier did NONE of the things listed above! I’m a senior citizen, as are my two sisters and the male friend I had helping me. We moved everything out to the truck, with the exception of a TV, the couch, and the washer and dryer (which they had no tools to unhook) My helpers disassembled my beds. They had NO moving blankets and only wrapped my couch with Saran Wrap type stuff. Which in itself was fine but they wouldn’t wrap the cushions on the couch “we can stuff them in and fill holes”. That was also their attitude for any and all dresser/cabinet drawers.

And don’t even get me started on their behavior or the fact that they were 36 hours late for the pick-up!! And it took 3 weeks to attempt delivery (I got word of the delivery the night before) but I was not told what the final delivery charge would be until it was too late to get a wire transfer completed so they charged me a re-delivery fee and then didn’t deliver for another week. And ALL of my furniture looks as though it has been slid around dirty warehouse floors, horribly scratched, knobs broken and missing, and a missing wing back chair (I have the cushion, but no chair). Remarkably only a few dishes were broken.

I would recommend that if you were to choose New Horizon, that you find out who the carrier would be and then research them well. This has truly been the most distressing, upsetting and over priced experience of my entire life!

Move size: 3 Bedroom Home Service cost: $17041

We moved from AZ to IL and have NEVER experienced more stress with a company, or uncertainty that we would ever see our belongings again. There was ZERO communication once your payment was made, they farm out your move to any truck company that will take it- and the one we ended up was a nightmare. We got calls at 11:00pm (2 calls and a text) that they will be there the next day, then they called right before the scheduled move and said they couldn’t make it, leaving us in a panic as we were leaving the area the next day. They did find someone else and the nightmare continued. We were lied to by both companies, WE had to keep calling them, never returned calls, and left us in a panic for a week. After waiting 2 days for a promised delivery, and lie after lie, excuse after excuse, we did finally get our stuff at 10:15 pm. I really can’t believe any positive reviews, there is another New Horizon Moving Company and feel they had to confuse the two. PLEASE do yourself a favor, RUN AWAY!! Moving is hard enough and the stress this clown company caused was unbelievable. Never, ever had so much stress and lies from a company in my life. And….payment is all cash form- even though I was promised I could use my CC, that was a lie too. Feeling lots of PTSD after this move- seriously RUN AWAY.

Move size: 1 Bedroom Home Service cost: $5000